Welcome to Opalhouse Store! We’re dedicated to helping you create a beautiful and comfortable home with our curated collections. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, feel free to contact our customer service team.

Product Questions

  • What types of products does Opalhouse Store offer?
    We specialize in home decor and essentials, including accent rugs, area rugs, bath items (like towels, accessories, and rugs & mats), bedding (including sets and collections), and bedroom benches. Our collections are designed to bring style and comfort to every corner of your home.
  • Are your products high-quality and durable?
    Absolutely! We carefully select each item to ensure it meets our standards for style, comfort, and longevity. From soft bath towels to cozy area rugs, our products are chosen to transform your space with elegance and reliability.
  • Do you offer product customization or sets?
    Yes, we have bedding sets and collections that allow you to create a coordinated look effortlessly. Browse our menu to find matching pieces that suit your unique style.

Delivery and Shipping

  • Where does Opalhouse Store ship to?
    We ship globally, except for some Asian countries and remote locations. If you’re unsure about delivery to your area, please email us for confirmation.
  • What are my shipping options and costs?
    • Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch.
    • Free Shipping: Available for orders of $50 or more via EMS, with delivery in 15-25 business days after dispatch.
  • How long does order processing take?
    Orders are processed within 1-2 business days. You’ll receive updates via email, including a tracking number once your order ships.
  • Are there any additional fees for international orders?
    Yes, international shipments may be subject to customs duties, taxes, or fees based on your country’s regulations. These are the recipient’s responsibility and are not included in your order total.

Returns and Exchanges

  • What is your return policy?
    We accept returns within 15 days of delivery. Items must be in original condition. For details on how to initiate a return, please contact us at [email protected].
  • Do you offer exchanges?
    Currently, we focus on returns and refunds. If you need to exchange an item, please return the original and place a new order to ensure you get the perfect fit for your home.

Payment and Account

  • What payment methods do you accept?
    We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
  • Do I need to create an account to shop?
    No, you can check out as a guest. However, creating an account allows you to track orders and save preferences for a faster shopping experience.
  • Is my payment information secure?
    Yes, we use encrypted payment gateways to protect your data. Your security is our priority.

General Inquiries

  • How can I contact customer service?
    Reach us at [email protected]. We’re here to help with any questions or concerns!
  • What is Opalhouse Store’s mission?
    We aim to bring style and comfort to your home with thoughtfully curated products, backed by reliable delivery and customer care. Thank you for letting us be part of your journey to a more beautiful living space!

Thank you for choosing Opalhouse Store. We’re honored to help you create a home that reflects your unique personality!