Privacy Policy

At Opalhouse Store, we believe that creating your dream home should be a seamless and joyful experience from start to finish. This commitment extends to how we handle your personal information. We are dedicated to protecting your privacy and ensuring that your personal data is handled with the same care and attention to detail that we apply to curating our home essentials collection.

1. Information We Collect

To provide you with our stylish home furnishings and ensure a smooth shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and contact details when you create an account or place an order
• Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information, processed through our secure encrypted payment gateways
• Transaction Information: Details about the products you purchase, including our luxurious Area Rugs, Bedding Sets, Bathroom Accessories, and other home essentials
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your interactions with our customer service team

2. How We Use Your Information

We use your personal information to enhance your shopping experience and provide our services:

• Process your orders for our carefully curated home furnishings
• Provide customer support and respond to your inquiries
• Improve our website, product offerings, and customer service
• Send you information about new products, promotions, and design inspiration (only with your consent)
• Prevent fraud and ensure the security of our payment systems
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We value your trust and are transparent about how we share your information:

• Service Providers: We share necessary information with trusted partners who help us operate our website, process payments, and deliver your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• International Transfers: As we serve customers globally (excluding some Asian countries and remote locations), your data may be processed outside your country of residence, always with appropriate safeguards

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority, just as it is when you shop with our secure payment options. We implement:

• Industry-standard encryption for all sensitive data
• Secure servers and regular security assessments
• Limited access to personal information to authorized personnel only
• Data retention periods that comply with legal requirements and business needs

While we take comprehensive measures to protect your data, no online transmission or storage method is 100% secure. We continuously work to enhance our security practices.

5. Your Rights and Choices

You have control over your personal information, including the right to:

• Access and review the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Request data portability where applicable

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Like most modern websites, we use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to show relevant advertisements and measure their effectiveness

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

Thank you for trusting Opalhouse Store to help create a home that reflects your unique personality while respecting your privacy.