At Opalhouse Store, we believe that creating your dream home should be a seamless and joyful experience from start to finish. Our carefully curated collection of home essentials is designed to help you express your unique personality through your living spaces. We’re committed to ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a notification email once your order has shipped.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking information provided

Free Shipping

  • Available on orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking information provided

Please Note: Delivery times are estimates and may vary based on destination and customs processing. We ship globally, with the exception of some Asian countries and remote regions.

Returns & Exchanges

We want you to be completely satisfied with your Opalhouse Store purchase. If you’re not happy with your items, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Return Conditions

All returned items must be in their original condition – unused, unwashed, and with all tags attached. Items must be returned in their original packaging.

Step-by-Step Return Process

1
Submit Your Return Request

Contact our customer service team within 15 days of receiving your order using the template provided below.

2
Receive Return Authorization

We will review your request and provide you with a Return Authorization Number and shipping instructions within 2 business days.

3
Package Your Items

Carefully pack the items in their original packaging, including all tags and accessories. Include the original packing slip or a copy of your order confirmation.

4
Ship Your Return

Ship the package to our returns center using a trackable shipping method. The return shipping costs are the responsibility of the customer, unless the return is due to our error.

5
Receive Your Refund or Exchange

Once we receive and inspect your return, we will process your refund or exchange within 3-5 business days.

Refund Information

Refund Processing

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Refund Method: Refunds will be issued to your original payment method

Refund Timeframes by Payment Method

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Please note: Original shipping fees are non-refundable.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Bath Towels (for hygiene reasons)
  • Bedding and Bedding Sets & Collections (once removed from packaging)
  • Bathroom Rugs & Mats that show signs of use
  • Personalized or custom-made items
  • Items that are damaged due to customer misuse or improper care

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. Exchanges follow the same process as returns.

  • If the exchange item costs more than the original, you’ll be charged the difference.
  • If it costs less, you’ll receive a refund for the difference.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Opalhouse Store Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and SKU(s)]
Reason for Return/Exchange: [Please provide details]
Exchange Preference (if applicable): Desired Replacement Item: [Product Name and SKU]

Please provide instructions for returning the item(s) and your Return Authorization Number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Assistance?

Our dedicated customer service team is here to help you create the home of your dreams. Contact us with any questions about shipping, returns or exchanges:

  • Email: [email protected]
  • Address: 2405 230th Street, Pasadena, US 21122
  • Response Time: We typically respond within 1-2 business days

Thank you for choosing Opalhouse Store to help create a home that reflects your unique personality. We’re committed to ensuring your complete satisfaction with every purchase.