Welcome to Opalhouse Store! These Terms and Conditions govern your use of our website and services. By accessing opalhouse-stores.com and making purchases, you agree to be bound by these terms. Please read them carefully.

1. Our Philosophy

At Opalhouse Store, we believe in helping you create a home that reflects your unique personality. Our carefully curated collection of home essentials is designed to bring joy and personal expression to your living spaces. These terms are designed to ensure a transparent and positive experience for all our customers.

2. Website Use and Intellectual Property

2.1 License to Use

We grant you a limited, non-exclusive license to access and use our website for personal shopping purposes. All content, including text, images, logos, and product designs, are the property of Opalhouse Store and protected by intellectual property laws.

2.2 User Responsibilities

  • Provide accurate and complete information when creating accounts or making purchases
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not attempt to circumvent any security measures
  • Not use our content for commercial purposes without permission

3. Products and Services

3.1 Product Description

Our collection includes:

  • Accent Rugs & Area Rugs: Carefully selected to add personality to your spaces
  • Bath Collections: Including towels, accessories, rugs, and mats
  • Bedding & Bedroom: Complete bedroom sets, bedding collections, and bedroom benches

We strive to provide accurate product descriptions and images, but colors may vary slightly due to monitor settings.

3.2 Service Area

We ship globally with the exception of some Asian countries and remote regions. By placing an order, you confirm that you reside in a serviced area.

4. Ordering and Payment

4.1 Order Process

  • All orders are subject to product availability
  • Order confirmation does not guarantee final acceptance
  • We reserve the right to cancel orders for any reason
  • You will receive order confirmation via email

4.2 Payment Terms

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

User Responsibility: You are responsible for ensuring payment information is accurate and that you have sufficient funds to complete the transaction.

5. Shipping and Delivery

5.1 Order Processing

Orders are processed within 1-2 business days after order confirmation. You will receive a shipping notification email with tracking information.

5.2 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders of $50+ via EMS (15-25 business days after shipment)

5.3 Delivery Considerations

  • Delivery times are estimates and may vary
  • Customs processing may cause additional delays
  • You are responsible for providing accurate shipping address
  • Risk of loss passes to you upon delivery

6. Returns, Exchanges and Refunds

6.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

6.2 Return Conditions

  • Items must be in original condition: unused, unwashed, with all tags attached
  • Original packaging must be included
  • Return shipping costs are customer’s responsibility (unless due to our error)

6.3 Non-Returnable Items

For health and safety reasons, the following cannot be returned:

  • Bath Towels
  • Bedding and Bedding Sets & Collections (once removed from packaging)
  • Bathroom Rugs & Mats showing signs of use
  • Personalized or custom-made items
  • Items damaged due to customer misuse

6.4 Refund Processing

  • Refunds processed within 3-5 business days after we receive and inspect returns
  • Original shipping fees are non-refundable
  • Credit/Debit Cards: 5-10 business days to appear on statement
  • PayPal: 3-5 business days to reflect in account

User Responsibility: You must follow the return process exactly, including obtaining return authorization and using trackable shipping methods.

7. Limitation of Liability

Opalhouse Store’s total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Delivery delays beyond our reasonable control
  • Product misuse or improper care
  • Minor color or texture variations in products

8. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to our data practices as described in our separate Privacy Policy document.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

10. Contact Information

Opalhouse Store

Email: [email protected]

Address: 2405 230th Street, Pasadena, US 21122

Response Time: 1-2 business days

Thank you for choosing Opalhouse Store to help create a home that reflects your unique personality. We’re committed to ensuring your complete satisfaction with every purchase.